• FREQUENTLY ASKED QUESTIONS

     

    How do I register for an eSchool Parent Portal Account?

    Follow the link on the main Parent Portal page that says "Create an account here". You will need a valid email address and at least one of your student's school identification numbers.

     

    When will my eSchool Parent Portal Account be activated?

    New eSchool Parent Portal accounts will be activated as soon as possible.

     

    What if I forget my password?

    Just click on the 'forgot password link' and the information will be emailed to you.

     

    How often is the data updated in eSchool Parent Portal?

    Information on the eSchool Parent Portal is updated based on district-defined parameters. If you have questions when you are viewing the information in each tab area, be sure to refer to the "last updated" message.

     

    How soon are progress reports and report card grades posted after a reporting period ends?

    Progress reports and report card grades will be posted on the eSchool Parent Portal when all grades are finalized.

     

    Can I change the email address in my eSchool Parent Portal profile?

    Yes, the program will allow users to change their email addresses. 

     

    Why don't I see my child's grades for an assignment in the eSchool Parent Portal?

    When an assignment is handed in, time is needed to grade the assignment. Certain assignments such as tests, projects, or long writing assignments such as research papers, essays, etc. take a great deal of time to grade.

    Also, some grades can be part of a larger project and a teacher may choose to post grades after the entire project has been graded.

    Grades are only shown after teachers have finished entering them into the eSchool gradebook and have published them to the portal. It is at the teacher’s discretion when those grades are published to the portal.

    A teacher may also be out when assignments are due. Short term substitute teachers do not have access to the gradebook.

     

    Why don't I see my child's attendance in the eSchool Parent Portal?

    Attendance will usually be available once the teacher has taken attendance. If a teacher is absent, period-by-period attendance will only be taken on paper. Once the teacher has returned, they will enter the period-by-period attendance for the day(s) of their absence(s).

     

    Is the eSchool Parent Portal available for all grade levels?

    Yes, the parent portal is available to all parents and guardians of students attending Sullivan West schools.